Back to Home
Service Agreement

Terms of Service

Last updated: September 2026. Clear, transparent terms governing your engagement with Skaly.

Plain-English Summary

We believe agency contracts should be simple and fair. You own everything we create for you from day one. There are no lock-in traps or hidden fees. We work together on clear milestones and mutual respect.

Important Note on Plan Pricing: All plan pricing and retainers (Start, Grow, Autopilot, and Custom Packages) cover Skaly's professional agency, creative, software engineering, and management services only. Pricing strictly does not include third-party disbursements, such as direct advertising spend (Meta Ads, Google Ads), external SaaS subscriptions, or domains.

1. Engagement & Services

Skaly provides digital product development, creative video production, performance advertising, and AI workflow engineering under designated service packages (Start, Grow, Autopilot, and Custom Services). Deliverables and scopes are formally outlined in your project onboarding agreement.

2. Intellectual Property & Asset Ownership

Upon receipt of corresponding project payments, all right, title, and interest in and to all custom deliverables — including software source code, visual UI designs, produced video footage, copywriting, and advertising assets — transfer unconditionally to the client. Skaly retains no residual claim on your intellectual property.

3. Monthly Subscriptions & Cancellation

Our monthly growth plans (such as the Grow and Autopilot tiers) operate on a month-to-month basis without multi-month lock-in commitments. Clients may pause, upgrade, or terminate services by providing written notice 14 days prior to the start of the subsequent billing period.

4. Plan Pricing, Service Fees & Third-Party Platform Spend

All package pricing, monthly retainers, and custom quotes displayed on our website or issued in formal agreements represent exclusively Skaly's professional management, technical execution, creative production, and engineering fees.

Skaly's service fees do not include any third-party disbursements, ad budgets, or external platform charges. Specifically:

  • Advertising Budgets & Media Spend: All advertising capital spent on third-party ad networks—including but not limited to Meta Ads (Facebook & Instagram Ads), Google Ads, YouTube Ads, LinkedIn Ads, or TikTok Ads—is funded directly by the client. The client links their own corporate credit card or billing profile directly inside their ad accounts. Skaly never marks up, handles, or takes cuts from your third-party ad spend, guaranteeing 100% cost transparency.
  • Third-Party Software, Subscriptions & Licenses: Costs for external third-party software, cloud infrastructure (e.g., AWS, Vercel, Google Cloud), custom domain purchases, SSL certificates, SMS/WhatsApp API message credits (e.g., Twilio, Meta WhatsApp Cloud API), paid AI model tokens (e.g., OpenAI, Anthropic), or premium Shopify/WordPress apps are billed directly to the client by their respective vendors and are not covered under Skaly's service fee.
  • Billing Separation: Skaly invoices strictly for our delivered services and retainer hours. Under no circumstances will third-party ad spend or platform charges be commingled with Skaly service invoices unless explicitly agreed in writing under a custom enterprise billing arrangement.

5. Client Responsibilities & Approvals

Timely delivery of feedback, brand assets, product samples for video shoots, and access credentials is vital for project velocity. Delayed reviews or approvals may proportionally adjust delivery schedules without penalty to Skaly.

6. Warranties & Limitation of Liability

Skaly warrants that all custom code and creative media will be delivered in accordance with modern industry standards. In no event shall Skaly's cumulative liability exceed the total agency fees paid by the client in the three (3) months preceding any claim.

7. Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.